Senior Advanced Customer Support Engineer – HCM (eBS & SaaS) | Jobs in Cairo, Egypt by Oracle


An experienced functional consultant who has a solid understanding of basic business concepts and practices in the area of Human Resources. The candidate should be able to operate independently to provide quality work products, and perform varied and complex duties and tasks that need independent judgment.

Responsibilities

• Works with the client to understand requirements, functionality and business processes

• Translate customer requirements into deliverable products and services

• Provide functional assessment of implemented solutions, with recommendations for enhanced processes, best usage of Oracle applications features and better performance results

• Develops test plans, procedures and running the tests accordingly

• Support Oracle HCM products and services in line with the contractual agreement

• Works with support to resolve Customers SRs.

• Conduct knowledge transfer sessions both within the Oracle team and to end users.

• Work closely with the technical team and delivery leaders to provide engagements work estimates and drive excellence in functional work.

• Ensures that new services are appropriately captured and put in ACS corporate repository

• Proactively maintains knowledge of Oracle’s current and future products/solutions offerings for the specified HR area.

Technical Qualifications

• 5-7+ years implementation experience of Human Capital Management solutions

• Experience with multiple HCM applications is a plus – especially Oracle EBS and Oracle SaaS

• At least 2 years in implementing HCM SaaS applications

• At least (1) full life cycle implementation of Oracle’s Cloud HCM solutions

• Strong functional knowledge of all the HCM tracks (HR, Payroll, HRSS, OTL, iRec, iLearning)

• Previous consulting experience

• Business analysis, requirements gathering, and workshop leadership skills

• Knowledge of SQL and PL-SQL is an asset

• Oracle Cloud Certification is a plus

Other Qualifications:

• Excellent Analytical skills

• Strong English written/verbal communications

• Self-motivated individual who works well in a team environment

• Willing to travel to customer sites on a regular basis

• Experience in working as part of Global/ Matrixed/ Remote teams

• Self-driven, ability to work under minimal supervision

Experience:

• 5-7+ years of overall experience in relevant functional roles.

Travel : Yes, 50+ % of the Time

Oracle offers an integrated array of applications, databases, servers, storage, and cloud technologies to empower modern business. For most companies, flexibility is critical. Oracle provides a wide choice of software, systems, and cloud deployment models – including public, on-premises, and hybrid clouds – to ensure that technology flexes to the unique needs of a business.

Oracle Cloud is a complete, integrated stack of platform, infrastructure, and application services. With advanced scalability and security, Oracle Cloud enables technical agility across the enterprise, connects people to information for clearer insights, and fosters efficiency through simplified workflows.

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